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Our team are on hand to get you the answers you need. Whether it’s by message, phone or in person at our branch, we’re here to talk!

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Frequently Asked Questions

All your key questions answered

How do I register with you?

Our registration process is simple and holds many benefits for Job seekers and employers.

Job Seekers – You can register your details here click here

Once you have completed this a member of our team will be in contact with you to discuss your next steps.

Employers can register your company details here click here

Our sales team will then be in contact to discuss what ACS can offer your business.


If you need any information regarding your pension scheme or to opt out, please contact NOW  PENSIONS on 0330 100 3334

You will need to quote our company code: 5T1

What types of positions do you cover?

At ACS Recruitment we cover a wide range of positions, including;

Commercial - Our commercial division has a wide range of office-based positions, work from home roles and temporary assignments ranging from entry level vacancies senior positions.

Industrial – We handle thousands of industrial positions a year ranging from warehouse picking and packing, FLT Drivers, Manufacturing, cleaning and everything in between.

You can browse all of our live jobs here. Alternately, you can give us a call on 01604 704058 (Northampton office) ,01536 53820 (Kettering office) to discuss the right position for you.

I’m having issues with my pay. When will I be paid?

We will usually make payment to you on the Friday following the week worked (i.e. a week in ‘arrears’), unless your payment terms are different in your assignment confirmation or otherwise advised. If you have any queries, please contact your acs account manager and they will be happy to help.

Our PAYE Reference number is 745/LB23482.

Do I get holiday pay?

Holiday pay is accrued as you work and generally equates to 12.55% of your hours per week. You can check your holiday accrual with your account manager and request leave from them.

How is my data stored / Used?

Your data is safely stored on our system in accordance with the GDPR regulations. You can check out our GDPR policy here.  

You also have the right to be forgotten, if you would like us to remove your data please fill in the contact form above and we will action this for you.

I’ve got some feedback on my recruitment experience

We value feedback from our applicants, clients, and candidates about their recruitment experience. We actively encourage reviews, testimonials and feedback across all platforms and would love to hear from you.

If you have anything you would like to let us know about your experiences with us, please get in touch via our contact form or leave us a review on Google.

How do I see my payslips?

Once you have started working with us you will have been set up for online payslips. These can be accessed by visiting the below link.

If you have accessed your payslips previously, you will need to use the password reset link on the page and follow the onscreen steps.

I still haven’t received my P45

Once you have requested your P45 from us, we will process this for you, and you should receive it within 1 to 3 weeks.

If you haven’t received this within that time frame, please give us a call and we will chase this for you.

I have been deducted too much tax

Upon starting with ACS, you should have completed a staffing check list (P46) or provide your last P45. If you don’t, you will be put on an emergency tax bracket by the HMRC.

If you are put on emergency tax then you will need to either provide their P45, complete a staffing check list (P46) or contact HMRC directly and advise that we are now your employer.

We are unable to resolve tax code queries on your behalf; please contact HMRC directly.

You will then receive a change of tax code in the post at the same time we receive it; if you haven’t had one at home, then we won’t have had one either (providing you have the right address with the HMRC).

For further help on this matter please visit the HMRC website or give them a call on 0300 200 3300.

I am unable to attend work, what do I do?

If you are unable to attend your placement, please let us know as soon as possible. You can do this by calling your account manager directly on the number provided on your assignment confirmation, Calling us on 01604 704058 (Northampton office) ,01536 53820 (Kettering office) or filling in the above contact form.

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01536 532820
01604 704058